Can you get your car serviced by someone other than the business or an authorised agent of the business that sold the car without voiding the warranty?

The short answer is yes!

 

   WHAT THE ACCC SAYS ABOUT NEW CAR STATUTORY WARRANTIES

 

The Australian Competition and Consumer Commission (ACCC) advises your preferred mechanic can service your new car without voiding the warranty, although there are some conditions.

 

New Vehicle Warranty

Where a problem arises with the vehicle that is covered under the warranty, the vehicle should be taken to the dealer for repair. These repairs should be done free of charge under the warranty.

 

New and used vehicle servicing

In relation to general servicing, motor vehicle dealers are entitled to insist on the following

 

  • That any servicing performed on cars they sell is carried out by qualified staff

  • Services are performed according to manufactures' specifications, using genuine or appropriate parts where required

 

Provided these conditions are met, regardless of where you choose to get your car serviced, the warranty will remain intact.

 

The importat thing to note is that Motorholics only use quality parts such as Ryco filters and Bendix brake pads.

Why? Because of quality - Ryco, for example, meets warranty conditions and is the only manufacturer to offer a warranty on an engine if it fails as a result of a filter.

 

Qualified Staff

Qualified and licenced technicians are a party or parties, other than an ‘authorised dealer’, who is capable of performing car servicing. Some servicing venues display qualification certificates. If you’re unsure the staff are qualified, ask.

 

Manufacturer's specifications

If an independent agent implies that they can perform general car servicing to manufacturer's specifications and does not perform that function satisfactorily, you have rights and remedies against the agent regardless of whether the agent has factory qualifications or not.

 

 

The above information is extracted from Australian Competition and Consumer Commission (ACCC) Consumer Express publication April 2005, issue 1445-9671

 

Maintaining New Car Warranty

Members of the following associaitons

  

Motor Trade Association of New South Wales

Motor Vehicle Repair Industry Authority (MVRIA)

Institute of Automotive Mechanical Engineers (IAME)

Motorholics only use quality brands

  

Log book services are completed according to your manufactures specificiations and will not void your new car statutory warranty

  

 

  • MTA approved for new car servicing

 

  • Warranty Compliant

 

 

 Phone: (02) 9674 4915